Course overview 2022

The vita cum morte academy offers a range of courses and seminars tailored to the needs of the cremation sector. This year, we have expanded our programme. In addition to the courses offered last year, we are holding workshops and symposia for the first time. The aim isn’t only to ensure quality standards within the sector through staff development, but to boost quality in a joint effort. The workshops enable employees and managers to actively advance their own company as well as the entire sector. The symposia bring together representatives from business, politics and science, creating a platform to present and discuss the latest scientific findings.

Are you interested to take part? Please register via the registration form.
We look forward to your participation!

Downloads

If you would like to register for a course, you can download the necessary PDFs here:

Registration form

Course conditions
Privacy policy


Driver safety training | 12.03.2022 + 05.11.2022

Loading, driving and parking vans safely

| Course no. 22-302
Date: 12.03.2022
Registration deadline: 12.02.2022

| Course no. 22-303
Date: 05.11.2022
Registration deadline: 08.10.2022

Type: Driver safety training
Number of participants: 10-12
Fee: 150 €

Venue:
Verkehrsübungsplatz Laatzen
Hermann-Fulle-Straße 10, 30880 Laatzen

Driver safety training for vans:

  • Manoeuvring exercises
  • Reversing with rearview mirrors/marshalling person
  • Vehicle technology and motoring physics
  • Securing the load
  • Fuel saving tips
  • Seat position, steering technique, visual alertness
  • Braking in various situations:
    Surface = good grip and slippery
    Surface = slippery on one side
    In the curve (slippery surface)
  • Swerving on slippery surface
  • Understeer and oversteer on the circuit

Two people per vehicle can take part. Participating with your own van is an advantage. If this isn’t possible, please contact us and we’ll arrange a rental vehicle for you.

Key compentencies learned:

  • Tackling challenges such as limited all-round visibility, dealing with complex vehicles, blind spots, narrow entrances and the enormous influence of the load on driveability are trained systematically.
  • Safeguarding drivers


A matter for the boss | 14.03.2022

Staff management and motivation

| Course no. 22-604
Date: 14.03.2022
Registration deadline: 14.02.2022

Type: live training
Number of participants: 6-12
Fee: 150 €

Venue:
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Basics:

  • Employee management:
    How do I motivate my staff?
  • Employees in focus:
    Aspirations, expectations and satisfaction
  • Interactions between supervisors and employees:
    Steps to improve job satisfaction
    Separating professional and private life

Leadership and conflict management:

This course will teach you to be decisive and show empathy at the same time in stressful situations in order to solve challenging situations in your team.

Employee management:

  • Leadership: typical mistakes
  • Management styles – which is most appropriate at what moment?
  • How do I motivate my employees?
  • Properly identifying employee types
  • Leadership tools

Key compentencies learned:

  • Create working conditions in such a way that helps employees to perform well and on a sustained basis.
  • Create job satisfaction
  • Creating incentives
  • The right way to deal with praise and criticism


Phone skills seminar | 28.03.2022

Representing the company in a professional way

| Course no. 22-605
Date: 28.03.2022
Registration deadline: 28.02.2022

Typelive training
Number of participants: 6-12
Fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Handling calls in a confident manner:

  • Platitudes and phrases: Greetings, introductions, saying farewell.
  • Language and pronunciation: voice, volume, intonation, communication style
  • Telephone notes: filtering information, precise wording, important details
  • Means of verbal communication:
    Listening attentively (grasping the core of the conversation, analysing and reacting)
    Asking the right questions (question types and wordings and their effect on the response)
  • Dealing with: Complaints, difficult customers and chatterboxes

All theory will be trained in practical exercises.

Key compentencies learned:

  • Improving communication skills (ways of speaking, using the appropriate language)
  • Representing the company confidently and appropriately to external partners and clients
  • Establish, maintain and increase customer satisfaction (especially by dealing properly with complaints and claims)


Business etiquette for junior managers | 11.04.2022

Appearing confident in the business world

| Course no. 22-802
Date: 11.04.2022
Registration deadline: 14.03.2022

Typelive seminar
Number of participants: 6-15
Fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Key subjects:

  • Appearing professional and showing charisma at job interviews, business dinners and other situations.
  • Rhetoric as a key to success: the use of stylistic elements and the effects of rhetoric
  • Intercultural competence: different cultures and customs – what should you pay attention to?
  • Establishing and maintaining contacts: the importance of sympathy and the right level of small talk
  • Public appearances: the right behaviour in meetings and at trade fairs
  • Dress code: choosing the right clothes –  when is what appropriate in the business world?

Key compentencies learned:

  • Your personal contribution to your company’s succesful public appearance
  • Skilful use of stylistic means
  • The right way to behave in different cultures
  • Using small talk to engage clients
  • Right behaviour at trade fairs
  • Appropriate dress code


Workshop: Work-life balance at the crematorium | 09.05.2022 + 08.08.2022

What will the workplace of the future look like?

| Course no. 22-901
Date: 09.05.2022
Registration deadline: 11.04.2022
Age: 18-29

| Course no. 22-903
Date: 08.08.2022
Registration deadline: 11.07.2022
Age: 30-50+

Typelive workshop
Number of participants: 6-20
Fee: for free

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

How do you imagine the workplace of tomorrow?

Together we want to discuss the future of work at crematoria. For this purpose, both employers and employees are cordially invited to exchange their point of views, aspirations and visions in a friendly atmosphere. The aim is to jointly develop a framework and design for an ideal workplace.

All insights collected at this get-together will be transformed into a framework concept and shared with you via email.



Cremation technology: the basics | 16.–17.05.2022 + 12.-13.09.2022

Basics of plant and control engineering

| Course no. 22-102
Date: 16.–17.05.2022
Registration deadline: 18.04.2022

| Course no. 22-104
Date: 12.-13.09.2022
Registration deadline: 15.08.2022

Typelive seminar
Number of participants: 4-6
Fee: 250 €

Venue: 
Die Feuerbestattungen Stade
Ferdinand-Porsche-Str. 5, 21684 Stade
Die Feuerbestattungen Cuxhaven
Sahlenburger Chaussee 15, 21674 Cuxhaven

Key topics:

Cremation facilities

  • Construction, types, modes of operation of ovens, control and filter technology.
  • Workflows and basic skills for technical staff
  • Plant safety (safety mechanisms and devices)

Rules and regulations

  • General safety devices (fire protection, PPE, first aid equipment).
  • Important regulations (27th BImSchV, VDI-3891, accident prevention regulations)

Key compentencies learned:

  • Knowledge of plant function and safety as well as general protective devices.
  • Improvement of interdepartmental cooperation
  • Improved representation of the company by knowledgeable employees


Cremation technology: in-depth module | 30.-31.05.2022 + 26.-27.09.2022

Optimising technical processes

| Course no. 22-103
Date: 30.-31.05.2022
Registration deadline: 02.05.2022

| Course no. 22-105
Date: 26.-27.09.2022
Registration deadline: 29.08.2022

Typelive seminar
Number of participants: 4-6
Participation fee: 250 €

Venues: 
Die Feuerbestattungen Stade
Ferdinand-Porsche-Str. 5, 21684 Stade
Die Feuerbestattungen Cuxhaven
Sahlenburger Chaussee 15, 21674 Cuxhaven

Key topics:

  • Basics of combustion
  • Energy-efficient use of oxygen
  • Effective interaction of plant components
  • Effects of process control on emissions and wear of the plant
  • Inspection and maintenance

Practical part:

  • Monitoring processes
  • Regulating and controlling the cremation system manually

Key compentencies learned:

  • Identifying and improving the processes
  • Implementating high combustion quality
  • Reducing emissions and wear of plant
  • Monitoring a plant’s condition to avoid operational failures


Business correspondence | 27.06.2022

Writing emails, business letters etc. with confidence

| Course no. 22-606
Date: 27.06.2022
Registration deadline: 30.05.2022

Typelive seminar
Number of participants: 6-15
Fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Professional writing of business letters and emails:

The right form:

  • Structure
  • Text modules
  • Create sample letterheads according to DIN 5008

The right content:

  • How to professionally address, greet and end emails/letters
  • Precise wording
  • Developing a writing style

All theory will be trained in practical exercises.

Key compentencies learned:

  • Improve communicative skills (writing and writing style).
  • Represent the company confidently and appropriately to the outside world
  • Establish, maintain and develop customer satisfaction

Practical exercises:

  • Creating a company-specific sample letterhead according to DIN 5008
  • Writing general and specific enquiries
  • Wording an offer correctly


Psychology of grief | 18.07.2022

Interacting with mourners

| Course no. 22-607
Date: 18.07.2022
Registration deadline: 20.06.2022

Typelive seminar
Number of participants: 6-20
Fee: 150 €

Venue: 
Feuerbestattungen Schwerin
Am Krebsbach 1, 19061 Schwerin

Basics:

Grief plays a crucial role in the cremation sector. It is not always clear what the right behaviour is when dealing with mourning relatives. As we all know, everyone grieves in his/her own way. In this seminar, we will initially introduce you to the basics of the psychology of grief.

The seminar’s key point is to school one’s own behaviour to be able to face mourners in an appropriate manner. Keeping a certain emotional distance when dealing with mourners is crucial in order to stay in good health. How this distance can be maintained will also be discussed.

Key topics:

  • What is grief?
  • Phases and types of grief
  • The right way to interact with mourners (especially talking to mourners)

Recognising and responding to a mourner’s needs

  • Problematic grief and depression
  • To psychologically come to terms with grief

Working with mourners

  • Methods to prove your competence


Workshop: Digital media at the crematorium | 25.07.2022

Using social media in a sensible way

| Course no. 22-902
Date: 25.07.2022
Registration deadline: 20.06.2022

Typelive workshop
Number of participants: 6-20
Fee: for free

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Topics:

  • Using social media in crematoria (Instagram, Facebook)
  • Corporate presence in the virtual world
  • Advantages and disadvantages of digital media
  • Digital workplace design
  • The workplace of tomorrow

Developing an individual social media concept for your own company and how to establish it:

While the workshop will provide all relevant information on company-related social media use, participants will also be able to actively work on a media concept for their own company. That’s why participants should be willing to be creative, visionary and interested in boosting their company’s digital presence.



Symposium: Funeral Laws | 29.08.2022

Legally on solid ground: paragraphs etc.

| Course no. 22-904
Date: 29.08.2022
Registration deadline: 01.08.2022

TypeSymposium
Number of participants: 10-20
Fee: for free

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Status quo:

In Germany, the legal framework of burials is a state matter (Länder). There are 16 individual burial laws in Germany that differ from each other to varying degrees. Furthermore, Germany shares borders with nine other European states that also have their own legislation regarding burials.

Who is supposed to keep track of everything? Well, WE ARE!

Together we want to exchange views on the differences and similarities of funeral laws. In a cosy atmosphere, experts will share their expertise. A moderator will lead us through the event, so that we will end up with a vivid discussion. A lively dialogue between experts and the audience is our goal.

After the event all key arguments, suggestions and possibly even proposals for legal changes will be shared with all participants via email. All insights gained will be published as they may be relevant for the political decisions ahead.



Symposium: Expertise within funeral cultures | 30.08.2022

Recognising diversity as an opportunity

| Course no. 22-905
Date: 30.08.2022
Registration deadline: 02.08.2021

TypeSymposium
Number of participants: 10-20
Fee: for free

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Why is diversity important?

Diversity is crucial a functioning society depends on us accepting diversity as a reality, seeing it as an opportunity and shaping it together. If we cannot do that, then we stand still.

DeutschPlus e.V.

Together we want to discuss the diversity of funerals. Representatives and experts of the different funeral cultures will give the audience an inside look at the various ways and ceremonies of burying people. Understanding the subtleties of the different cultural characteristics and their backgrounds is a big plus for everyone working in the sector.

Guests are invited to share their experiences, ask questions and jointly explore the diversity in the funeral context. The aim of the event is to generate a dialogue about funeral cultures in a friendly atmosphere.

After the event all key arguments, suggestions and possibly even proposals for legal changes will be shared with all participants via email. All insights gained will be published as they may be relevant for the political decisions ahead.



Introduction to Funeral Law | 08.09.2022

Legal basics of the funeral sector – what is (il)legal where and when?

| Course no. 22-502
Date: 08.09.2022
Registration deadline: 11.08.2022

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Typelive seminar
Number of participants: 6-20
Fee: 150 €

Are you new to the industry or a career changer? Then this is the right course for you.

In this live seminar, we provide you with a basics of the 16 funeral laws in Germany. One aim is to make you feel more confident when talking to customers about those legal basics.

Key topics:

  • Laws: written and unwritten rules
  • 16 burial laws: Where does it say what?
  • The crematorium and the law: what is important?
  • Case studies: Keep it simple.

Key compentencies learned:

  • Increasing legal skills
  • Representing a company according to the rules
  • Establish, maintain and expand customer satisfaction (especially when consulting)


Advanced Funeral Law | 09.09.2022

Refresh and deepen knowledge in funeral law

| Course no. 22-503
Date: 09.09.2022
Registration deadline: 12.08.2022

Typelive seminar
Number of participants: 6-20
Fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Have you been working in the industry for some time and want to refresh and deepen your knowledge in funeral law? Then this is the right seminar for you.

Ingmar-Jens Montagna, lawyer and specialist in the field of funeral law, will teach you the general legal principles of the funeral laws and their particularities. The aim of the course is to learn how to deal with cremation in a legally secure manner.

Key topics:

  • Funeral law
  • Classification of the funeral laws
  • Legal principles of the funeral law
  • Types of burial
  • Requirements for cremation
  • Rules for the ashes
  • Particularities of state funeral laws (Landesbestattungsgesetze)

Key compentencies learned:

  • Overview of the main features of funeral law
  • Dealing with cremation in a legally secure manner
  • Classifying the care of the dead versus the duty of burial


Hygiene seminar 1 | 17.10.2022

Hygiene basics for working in a crematorium

| Course no. 22-402
Date: 17.10.2022
Registration deadline: 19.09.2022

Typelive seminar
Number of participants: 10-12
Fee: 150 €

Venue: 
Feuerbestattungen Schwerin
Am Krebsbach 1, 19061 Schwerin

Key topics:

  • Legal basis for the treatment of the deceased
  • Hygiene and disinfection
  • Treating the deceased according to DIN EN 15017
  • Determining death and medical post-mortem examination
  • Basic treatment of the deceased
  • Infection Protection Act
  • Microbiology with focus on infections
  • Material and commodity studies
  • What’s thanatopraxy (embalming)?

Key compentencies learned:

  • Better and more hygienic treatment of the deceased
  • Handling hygiene and infections in a competent manner
  • Protection and safety for staff, clients and visitors



Hygiene seminar 2 | 18.10.2022

The basics of thanatopraxy

| Course no. 22-403
Date: 18.10.2022
Registration deadline: 20.09.2022

Typelive seminar
Number of participants: 10-12
Fee: 150 €

Venue: 
Bestattungen Dabringhaus
Bäckergang 37, 23617 Stockelsdorf

Key topics:

  • History of thanatopraxy (measures to lay out a deceased in an aesthetic and hygienic manner)
  • Embalming in the funeral profession
  • What exactly does a thanatopractor do?
  • Introduction to modern embalming and restoration
  • Meaning and significance of thanatopractic care

Key compentencies learned:

  • Basic techniques of thanatopraxy
  • Correct ligature
  • Laying out the deceased
  • Special cases of hygienic treatment (e.g. accidental death)

This seminar consists mostly of practical exercises.



Business etiquette for trainees | 24.10.2022

Dos & Don’ts in everyday working life

| Course no. 22-803
Date: 24.10.2022
Registration deadline: 26.09.2022

Typelive seminar
Number of participants: 6-15
Fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Appropriate manners:

Basic virtues

  • Punctuality, respect, appreciation, friendliness, helpfulness.
  • Please, thank you and gestures of politeness

Appearance and etiquette

  • Rules of conduct in dealing with superiors, customers and colleagues
    (ways of addressing people, keeping a distance, rules of conduct)

Behaviour

  • Appropriate, confident and self-assured behaviour at business dinners, company events, customer meetings, trade fairs, events etc.

Leaving an impression:

Welcome

  • Adressing, presenting, greeting vs. welcoming, receiving visitors, customer service, introducing people to each other

Appearance

  • Business dress code, dressing according to the occasion, jewellery, cleanliness, hygiene

Body language

  • Appearance, posture, gestures, facial expressions
  • Perception, effect, non-verbal communication

Communication:

  • Ways of speaking and language style
  • Small talk and appropriate subjects
  • Private versus professional matters
  • Appropriate use of modern means of communication in the workplace (smartphone, internet, social media etc.)


Psychology of Service | 14.11.2022

Build, maintain and boost customer satisfaction and loyalty

| Course no. 22-608
Date: 14.11.2022
Registration deadline: 17.10.2022

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Basics:

  • Service – what does it mean? 
    Core elements, actors, definitions
  • Clients in focus
    Customer wishes, expectations and satisfaction
  • Interaction between service provider and clients
    Strategies for achieving customer satisfaction
    Dealing with problematic customer behaviour (pushiness, aggression etc.)

Service quality and customer orientation:

  • Establishing and maintaining quality service atmosphere
  • Establishing customer focus in day-to-day business
  • Creating the right working environment that motivates employees to boost service quality

Key compentencies learned:

  • Improving service quality
  • Training customer-focused behaviour
  • Establish, maintain and develop customer satisfaction