Course overview 2022

The vita cum morte academy offers a range of courses and seminars tailored to the needs of the cremation sector. This year, we have expanded our programme. In addition to the courses offered last year, we are holding workshops and symposia for the first time. The aim isn’t only to ensure quality standards within the sector through staff development, but to boost quality in a joint effort. The workshops enable employees and managers to actively advance their own company as well as the entire sector. The symposia bring together representatives from business, politics and science, creating a platform to present and discuss the latest scientific findings.

Are you interested to take part? Please register via the registration form.
We look forward to your participation!

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Driver safety training | 12.03.2022 + 05.11.2022

Load, drive and park vans safely

| Course no. 22-302
Date: 12.03.2022
Registration deadline: 12.02.2022

| Course no. 22-303
Date: 05.11.2022
Registration deadline: 08.10.2022

Type: Driver training
Number of participants: 10-12
Participation fee: 150 €

Venue:
Verkehrsübungsplatz Laatzen
Hermann-Fulle-Straße 10, 30880 Laatzen

Driving safety training for vans:

  • Manoeuvring exercises
  • Reversing according to mirrors and with an instructor
  • Vehicle technology and driving physics
  • Load securing
  • Tips for saving fuel
  • Seat position, steering technique, visual guidance
  • Braking in different situations:
    Underground = slippery and smooth
    Surface = smooth on one side
    In the bend (surface = smooth)
  • Swerving on slippery surfaces
  • Understeer and oversteer on the circular track

Two people per vehicle can participate. It is advantageous to participate with your own van. If this is not possible, please contact us and we will arrange a rental vehicle for you.

Competences taught:

  • Problems such as limited all-round visibility, lack of vehicle clarity, blind spots, narrow entrances and the enormous influence of the load on driving behaviour are systematically trained.
  • Protection and safety for the drivers


A matter for the boss | 14.03.2022

Staff management and motivation

| Course no. 22-604
Date: 14.03.2022
Registration deadline: 14.02.2022

Type: interactive attendance seminar
Number of participants: 6-12
Participation fee: 150 €

Venue:
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Basics:

  • Employee management:
    How do I motivate my staff?
  • Employees at the centre:
    Wishes, expectations and satisfaction
  • Interactions between supervisors and employees:
    Strategies for creating job satisfaction
    Separation of professional and private life

Leadership and conflict management:

With the help of this course you will learn to combine decisiveness and empathy in stressful situations in the company in order to defuse difficult situations in your team.

Employee management:

  • Leadership: typical mistakes
  • Leadership styles – which fits best when
  • How do I motivate my employees?
  • Recognising employee types correctly
  • Instruments of leadership

Competences taught:

  • Shape conditions in such a way that employees develop sustainable performance
  • Create job satisfaction
  • Creating motivational incentives
  • The right way to deal with praise and criticism


Telephone seminar | 28.03.2022

Representing the company competently

| Course no. 22-605
Date: 28.03.2022
Registration deadline: 28.02.2022

Typeinteractive attendance seminar
Number of participants: 6-12
Participation fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Confident behaviour in telephone contact:

  • Platitudes and phrases: Greetings, introductions, farewells.
  • Language Pronunciation: voice, volume, intonation, communication style
  • Telephone notes: filtering information, precise formulation, important details
  • Means of verbal communication:
    Listening correctly (grasping the core of the conversation, analysing and feeding back)
    Asking questions correctly (question types and formulation and their influence on response behaviour)
  • Dealing with: Complaints, difficult customers and frequent speakers

The theoretical contents are applied and practised in practical units.

Competences taught:

  • Improving communicative skills (speaking, language style)
  • Representing the company confidently and appropriately to the outside world
  • Establish, maintain and develop customer satisfaction (especially by dealing confidently with complaints and claims)


Business etiquette for junior managers | 11.04.2022

Confident appearance in the business world

| Course no. 22-802
Date: 11.04.2022
Registration deadline: 14.03.2022

Typeinteractive attendance seminar
Number of participants: 6-15
Participation fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Course contents:

  • Respectable appearance and charisma at job interviews, business dinners and other situations.
  • Rhetoric as the key to a successful external presence: use of stylistic means and the effect of rhetoric
  • Intercultural competence: the different cultures and their customs – what should you pay attention to?
  • Establishing and maintaining contacts: the importance of sympathy and the right small talk
  • The business parquet: the right behaviour in meetings and at trade fairs
  • The business dress code: the right choice of clothing in the business world. When is what allowed?

Competences taught:

  • Your own contribution to successful external presentation
  • Skilful use of stylistic means
  • The right way to behave in different cultures
  • Scoring points with small talk
  • Correct behaviour at trade fairs
  • Appropriate choice of dress


Workshop: Work-life balance at the crematorium | 09.05.2022 + 08.08.2022

What will the workplace of the future look like?

| Course no. 22-901
Date: 09.05.2022
Registration deadline: 11.04.2022
Age: 18-29

| Course no. 22-903
Date: 08.08.2022
Registration deadline: 11.07.2022
Age: 30-50+

TypeWorkshop
Number of participants: 6-20
Participation fee: 0 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

How do you imagine your workplace of tomorrow?

Together we want to discuss the design of the future workplace in a crematorium. For this purpose, both employers and employees are cordially invited to exchange their points of view, wishes and visions in a friendly atmosphere. The aim is to jointly develop framework conditions for an optimal workplace design.

The insights gained from this are collected by us, written down and sent to you by email as a framework concept.



Basic course cremation technique | 16.–17.05.2022 + 12.-13.09.2022

Basics of plant and control engineering

| Course no. 22-102
Date: 16.–17.05.2022
Registration deadline: 18.04.2022

| Course no. 22-104
Date: 12.-13.09.2022
Registration deadline: 15.08.2022

Typeinteractive attendance seminar
Number of participants: 4-6
Participation fee: 250 €

Venues
Die Feuerbestattungen Stade
Ferdinand-Porsche-Str. 5, 21684 Stade
Die Feuerbestattungen Cuxhaven
Sahlenburger Chaussee 15, 21674 Cuxhaven

Basic knowledge on the following topics:

Cremation facilities

  • Construction, types, mode of operation of ovens, control and filter technology.
  • Work sequence and contents of technical staff
  • Plant safety (safety mechanisms, protective equipment)

Rules and regulations

  • General safety devices (fire protection, PPE, first aid equipment).
  • Important regulations (27th BImSchV, VDI-3891, accident prevention regulations)

Competences taught:

  • Knowledge of plant function and safety as well as general protective devices.
  • Improvement of interdepartmental cooperation
  • Improved representation of the company by knowledgeable employees


In-depth cremation technique | 30.-31.05.2022 + 26.-27.09.2022

Optimisation of process flows

| Course no. 22-103
Date: 30.-31.05.2022
Registration deadline: 02.05.2022

| Course no. 22-105
Date: 26.-27.09.2022
Registration deadline: 29.08.2022

Typeinteractive attendance seminar
Number of participants: 4-6
Participation fee: 250 €

Venues
Die Feuerbestattungen Stade
Ferdinand-Porsche-Str. 5, 21684 Stade
Die Feuerbestattungen Cuxhaven
Sahlenburger Chaussee 15, 21674 Cuxhaven

Course contents:

  • Basic knowledge of combustion
  • Energy-efficient oxygen management
  • Interactive interaction of plant components
  • Effect of process control on emissions and plant wear
  • Inspection and maintenance

Practical part:

  • rmonitored process control
  • Regulation and control of the cremation system in “manual mode

Competences taught:

  • Identifying and improving the process sequences
  • Implementation of a high combustion quality
  • Reduction of emissions and plant wear
  • Condition monitoring to avoid operational failures


Business correspondence | 27.06.2022

Writing emails, business letters & Co. securely

| Course no. 22-606
Date: 27.06.2022
Registration deadline: 30.05.2022

Typeinteractive attendance seminar
Number of participants: 6-15
Participation fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Professional writing of business letters and emails:

Formal aspects:

  • Structure
  • Text modules
  • Create sample letterheads according to DIN 5008

IContent aspects:

  • Correct salutation, greeting, closing formulation
  • Precise formulation
  • Developing writing style

The theoretical contents are applied and practised in practical units.

Competences taught:

  • Improve communicative skills (writing and writing style).
  • Represent the company confidently and appropriately to the outside world
  • Establish, maintain and develop customer satisfaction

Practical exercises:

  • Creating a company-specific sample letterhead according to DIN 5008
  • Writing general and specific enquiries
  • Formulating offers correctly


Psychology of grief | 18.07.2022

Dealing with the grieving

| Course no. 22-607
Date: 18.07.2022
Registration deadline: 20.06.2022

Typeinteractive attendance seminar
Number of participants: 6-20
Participation fee: 150 €

Venue: 
Feuerbestattungen Schwerin
Am Krebsbach 1, 19061 Schwerin

Basics:

Grief plays a crucial role in the cremation industry. It is not always clear what the right behaviour is when dealing with grieving relatives. Because, as we all know, everyone grieves in their own way. In our course, we will therefore first introduce you to the basics of grief psychology.

The main point is to train one’s own behaviour in order to be able to face mourners in a situation-appropriate way. Maintaining a certain emotional distance when dealing with mourners is important for maintaining one’s own health. How this distance can be maintained is also discussed.

Course contents:

  • What is grief?
  • Phases, types and processes of grief
  • The right way to deal with mourners (especially talking to mourners)

Recognising and responding to the grieving person’s needs

  • Problematic grief and depression
  • Grief work and coping

Working with grievers

  • Methods for self-competence


Workshop: Digital media at the crematorium | 25.07.2022

Use social media with a sense of proportion

| Course no. 22-902
Date: 25.07.2022
Registration deadline: 20.06.2022

TypeWorkshop
Number of participants: 6-20
Participation fee: 0 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Topics:

  • Use of social media in crematoria (Instagram, Facebook)
  • The virtual corporate presence
  • Advantages and disadvantages of digital media
  • Digital workplace design
  • The workplace of tomorrow

Development of an individual social media concept for the own company and creation of an establishment plan

In addition to providing relevant information on company-related social media use, the workshop also actively works on the media presence of one’s own company. Creativity, visions and interest in digitally (further) developing one’s own company are required.



Symposium: Funeral Laws | 29.08.2022

Legally secure with paragraphs & Co.

| Course no. 22-904
Date: 29.08.2022
Registration deadline: 01.08.2022

TypeSymposium
Number of participants: 10-20
Participation fee: 0 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Status quo:

Burial is a matter for the Länder. As such, there are 16 individual burial laws in Germany, which differ from each other to varying degrees. Furthermore, the Federal Republic borders geographically on 9 states, which in turn have their own legislation in the context of burial.

Who is supposed to keep track of everything? Well, WE!

In addition to providing relevant information on company-related social media use, the workshop also actively works on the media presence of one’s own company. Creativity, visions and interest in digitally (further) developing one’s own company are required.

Together we want to exchange views on the differences and similarities of funeral laws. In a cosy atmosphere, invited experts will share their expertise. A lively exchange between experts and the guests in the audience is desired. A moderator will lead through the event and motivate lively discussions. The jointly developed points of view, suggestions and possibly even proposals for changes are noted down and then sent to all participants by email. The insights gained will be published and may be relevant for political decisions.



Symposium: Expertise within funeral cultures | 30.08.2022

Recognising diversity as an opportunity

| Course no. 22-905
Date: 30.08.2022
Registration deadline: 02.08.2021

TypeSymposium
Number of participants: 10-20
Participation fee: 0 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Why is diversity important?

Burial is a matter for the Länder. As such, there are 16 individual burial laws in Germany, which differ from each other to varying degrees. Furthermore, the Federal Republic of Germany borders geographically on 9 states, which in turn have their own burial laws.

Diversity is important because the good functioning of our society depends on our accepting diversity as a reality, seeing it as an opportunity and shaping it together. If we cannot do that, then we stand still.

DeutschPlus e.V.

Together we want to discuss the diversity of funerals. For this purpose, representatives and experts from different funeral cultures will be invited to narrate their own funeral culture to the audience. The knowledge of the subtleties of different cultural characteristics and their backgrounds is an enrichment for every member of the industry.

Guests are invited to share experiences, ask questions and explore diversity in the funeral context together.

The aim of the event is to enable an exchange about funeral culture in a friendly atmosphere. The jointly developed points of view, suggestions and possibly even proposals for change will be noted down and then sent to all participants by email. The insights gained will be published and may be relevant for political decisions.



Introduction to Funeral Law | 08.09.2022

Legal bases of the industry – what is (il)legal where and when?

| Course no. 22-502
Date: 08.09.2022
Registration deadline: 11.08.2022

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Typeattendance seminar
Number of participants: 6-20
Participation fee: 150 €

Are you new to the industry or a career changer? Then this is the right course for you.

In the form of an interactive face-to-face seminar, we would like to provide you with a basic knowledge of the 16 funeral laws in Germany. The aim is to gain basic legal certainty specific to the sector in order to be able to act competently towards your customers, among other things.

Course contents:

  • Laws: written and unwritten
  • 16 burial laws: Where does it say what?
  • The crematorium and the law: what is important?
  • Case studies: Simply anyone can.

Competences taught:

  • Improving the legal certainty specific to the sector
  • Represent the company safely and appropriately to the outside world
  • Establish, maintain and expand customer satisfaction (especially through consultation)


Advanced Funeral Law | 09.09.2022

Refresh and deepen knowledge in the field of funeral law

| Course no. 22-503
Date: 09.09.2022
Registration deadline: 12.08.2022

Typeattendance seminar
Number of participants: 6-20
Participation fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Have you been working in the industry for some time and want to refresh and deepen your knowledge in the field of funeral law? Then this is the right course for you.

Ingmar-Jens Montagna, lawyer and specialist in the field of funeral law, will teach you the general legal principles of the funeral laws and their special features. The aim of the course is to learn how to deal with cremation in a legally secure manner.

Course contents:

  • The law on burial
  • Systematics of the funeral laws
  • Legal principles of funeral law
  • Types of burial
  • Requirements for cremation
  • Legal treatment of ashes
  • Special features of the burial laws of the Länder

Competences taught:

  • Overview of the main features of burial law
  • Dealing with cremation in a legally secure manner
  • Classification of the care of the dead in the legal relationship to the duty of burial


Hygiene seminar 1 | 17.10.2022

Hygiene basics for working in a crematorium

| Course no. 22-402
Date: 17.10.2022
Registration deadline: 19.09.2022

Typeinteractive attendance seminar
Number of participants: 10-12
Participation fee: 150 €

Venue: 
Feuerbestattungen Schwerin
Am Krebsbach 1, 19061 Schwerin

Course contents:

  • Basic care for the deceased
  • Infection Protection Act
  • Microbiology with a focus on infections
  • Materials and commodities
  • What is thanatopraxy?

Competences taught:

  • Improvement of hygienic behaviour in general and in dealing with the deceased.
  • Competent handling of hygiene and infections
  • Protection and safety for staff, clients and visitors


Hygiene seminar 2 | 18.10.2022

The basics of thanatopraxy

| Course no. 22-403
Date: 18.10.2022
Registration deadline: 20.09.2022

Typeinteractive attendance seminar
Number of participants: 10-12
Participation fee: 150 €

Venue: 
Bestattungen Dabringhaus
Bäckergang 37, 23617 Stockelsdorf

Course contents:

  • History of thanatopraxy
  • Thanatopraxy in the funeral profession
  • What exactly does a thanatopractor do?
  • Introduction to “modern embalming” and “restorative restoration
  • Meaning and significance of thanatopractic care

Competences taught:

  • Basic techniques of thanatopraxy
  • The correct ligature
  • Laying out the deceased
  • Hygienic care in special cases (e.g. accidental death)

This seminar consists almost exclusively of practical units.



Business etiquette for trainees | 24.10.2022

Dos & Don’ts in everyday working life

| Course no. 22-803
Date: 24.10.2022
Registration deadline: 26.09.2022

Typeinteractive attendance seminar
Number of participants: 6-15
Participation fee: 150 €

Venue: 
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Manners:

Basic virtues

  • Punctuality, respect, appreciation, friendliness, helpfulness.
  • Please, thank you and gestures of politeness

Appearance and etiquette

  • Rules of conduct in dealing with superiors, customers and colleagues
    (form of address, interpersonal distance, rules of conduct)

Behaviour

  • Occasion-related, confident and self-assured at business dinners, company events, customer meetings, trade fairs, events, etc.

The impression:

Welcome

  • Greeting, introducing, welcoming vs. welcoming, receiving visitors, customer service, making oneself known

Appearance

  • Business dress code, occasion-related clothing, body jewellery, cleanliness, hygiene

Body language

  • Appearance, posture, gestures, facial expressions
  • Perception, effect, influence of non-verbal communication

Communication:

  • Speech and language style
  • Small talk and appropriate topics
  • Separation of private and professional matters
  • Appropriate use of modern means of communication in the workplace (smartphone, internet, social media etc.)


Psychology of Service | 14.11.2022

Build, maintain and expand customer satisfaction and loyalty

| Course no. 22-608
Date: 14.11.2022
Registration deadline: 17.10.2022

Type: interactive attendance seminar
Number of participants: 6-15
Participation fee: 150 €

Venue:
Elbstrandresort Krautsand
Elbstraße 1, 21706 Drochtersen

Basics:

  • Service – what is it? 
    Core elements, actors, determinants
  • The customer at the centre 
    Customer wishes, expectations and satisfaction
  • Interaction between service provider and customer
    Strategies for achieving customer satisfaction
    Dealing with problematic customer behaviour (pushiness, aggression etc.)

Service quality and customer orientation:

  • Establish and maintain a service climate
  • Establish customer orientation as an important aspect of working practices
  • Work design and employee motivation to increase service quality

Competences taught:

  • Improving the quality of service
  • Training customer-oriented behaviour
  • Establish, maintain and develop customer satisfaction