Course overview 2023

Basics of plant and control engineering

Type: live seminar
Number of participants: 4-6
Fee: 250 €

Venue:
Die Feuerbestattungen Stade
Ferdinand-Porsche-Str. 5, 21684 Stade

Die Feuerbestattungen Cuxhaven
Sahlenburger Chaussee 15, 21674 Cuxhaven

| Course no 23-101
Date: 11.–12.04.2023
Registration deadline: 10.03.2023

Key topics:

Cremation facilities

• Construction, types, modes of operation of ovens, control and filter technology.
• Workflows and basic skills for technical staff
• Plant safety (safety mechanisms and devices)

Rules and regulations

• General safety devices (fire protection, PPE, first aid equipment).
• Important regulations (27th BImSchV, VDI-3891, accident prevention regulations)

Key compentencies learned:

• Knowledge of plant function and safety as well as general protective devices.
• Improvement of interdepartmental cooperation
• Improved representation of the company by knowledgeable employees

Theory and practice of forklift operation and driving

Type: Practical seminar with final exam
Number of participants: 10-12
Fee: 250 €

Venue:
DTA – Dötze Technische Ausbildung
Cuxhavener Straße 386, 21149 Hamburg

| Course no 23-302
Date: 20.-21.04.2023
Registration deadline: 24.03.2023

Course content:

Theory

• Safe handling of the forklift / pallet truck, the components and controls
• Behavior in the company: commissioning, accidents at work, requirements for the driver
• Picking up and stacking loads
• Stability of the forklift
• Loading and unloading of vehicles
• Load securing
• Towing trailers
• Driving on public roads

Practice

• Instruction on the forklift / pallet truck, the components and controls
• Behavior and dangers when handling
• Operational and road safety inspection
• Familiarization drive, driving through a course
• Loading, stacking and depositing
• Stopping the forklift

Training process:

Please bring a current passport photo, safety shoes and clothing appropriate for the weather to the training session. There is a theoretical final test and a practical test drive. After successfully completing the final exams, the forklift license is awarded.

Key compentencies learned:

• Additional qualification “forklift license”
• Protection and safety for drivers and other parties involved

First Aid Course for the Funeral Industry

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Stadtwerke Quedlinburg
Rathenaustraße 9, 06484 Quedlinburg

| Course no 23-901
Date: 08.05.2023
Registration deadline: 06.04.2023

Course content:

• Self-protection and safeguarding against accidents
• Wound care
• Dealing with joint injuries and broken bones
• Help with burns, heat/cold damage, chemical burns, poisoning
• Immediate life-saving measures such as recovery and resuscitation

The course combines theoretical basics and numerous practical exercises. The aim of the course is for every participant to gain the security to be able to act correctly in an emergency.

Key compentencies learned:

• Avoidance of danger through education
• Safe action in case of accidents
• Contribution to safety culture in the company

Environmental awareness in the workplace – what can I do?

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-902
Date: 15.05.2023
Registration deadline: 21.04.2023

The general awareness of sustainability is growing. More and more people are opting for sustainable consumption in their everyday lives and are becoming increasingly environmentally conscious. Why don’t we apply this attitude to our workplace as well?

Here, too, there are many ways to save resources and act in an environmentally friendly manner. Even small changes can make a big difference. Not only does the environment benefit from these changes, but also our working environment.

Key topics:

• Foundations of sustainability
• Three-pillar model of sustainable development
• United Nations (UN) Sustainable Development Goals
• Collection of ideas for implementing sustainability in the cremation industry
• Development of behavioral examples for everyday work

The seminar is interdisciplinary. In addition to technical input, there will be several group work phases and playful elements that encourage the participants to be creative.

Key compentencies learned:

• Raising awareness of sustainability in the workplace
• Promotion of careful use of resources

First steps up to the complete evaluation

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Die Feuerbestattungen Diemelstadt
Holpergrund 21, 34474 Diemelstadt

| Course no 23-103
Date: 06.06.2023
Registration deadline: 21.04.2023

Key topics:

• Explanation of the structure and symbols of the user interface
• Export and save data (PDF, XLS, XML, CSV files)
• Leverage the wide range of customization options for reporting:
• Creation of measurement data logs, daily, monthly and annual tables
• Visualization of current, historical or prognostic measurement data:
• Display as a bar or line chart
• Data backup on external storage media

Key compentencies learned:

• Competent handling of the possibilities of the DURAG calculator
• Targeted reporting for condition monitoring and emissions analysis
• Raising awareness of the evaluation of emissions data

Grief and dealing appropriately with the bereaved

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-603
Date: 19.06.2023
Registration deadline: 19.05.2023

Grief plays a crucial role in the cremation sector. It is not always clear what the right behaviour is when dealing with mourning relatives. As we all know, everyone grieves in his/her own way. In this seminar, we will initially introduce you to the basics of the psychology of grief.

The seminar’s key point is to school one’s own behaviour to be able to face mourners in an appropriate manner. Therefore, the basics of grief psychology are discussed first. Afterwards, the main thing is to train one’s own behavior in order to be able to face the mourners in a way that is appropriate to the situation.

Keeping a certain emotional distance when dealing with mourners is crucial in order to stay in good health. How this distance can be maintained will also be discussed.

Key topics:

• What is grief?
• Phases and types of grief
• The right way to interact with mourners (especially talking to mourners)
• Grief work and management
• Working with mourners

Key compentencies learned:

• Knowledge of the concept and variety of “grief”
• To psychologically come to terms with grief
• Methods to prove your competence

Legal basics of the funeral sector – what is (il)legal where and when?

Type: Präsenzseminar
Number of participants: 6-20
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-501
Date: 06.07.2023
Registration deadline: 09.06.2023

Are you new to the industry or a career changer? Then this is the right course for you.

In this live seminar, we provide you with a basics of the 16 funeral laws in Germany. One aim is to make you feel more confident when talking to customers about those legal basics.

Key topics:

• Laws: Written and unwritten rules
• 16 burial laws: Where does it say what?
• The crematorium and the law: What is important?
• Case studies: Keep it simple.

Key compentencies learned:

• Increasing legal skills
• Representing a company according to the rules
• Establish, maintain and expand customer satisfaction (especially when consulting)

Refresh and deepen knowledge in funeral law

Type: Präsenzseminar
Number of participants: 6-20
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-502
Date: 07.07.2023
Registration deadline: 09.06.2023

Have you been working in the industry for some time and want to refresh and deepen your knowledge in funeral law? Then this is the right seminar for you.

Ingmar-Jens Montagna, lawyer and specialist in the field of funeral law, will teach you the general legal principles of the funeral laws and their particularities. The aim of the course is to learn how to deal with cremation in a legally secure manner.

Key topics:

• Funeral law
• Classification of the funeral laws
• Legal principles of the funeral law
• Types of burial
• Requirements for cremation
• Rules for the ashes
• Particularities of state funeral laws (Landesbestattungsgesetze)

Key compentencies learned:

• Overview of the main features of funeral law
• Dealing with cremation in a legally secure manner
• Classifying the care of the dead versus the duty of burial

Writing emails, business letters etc. with confidence

Type: live seminar
Number of participants: 6-12
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-602
Date: 24.07.2023
Registration deadline: 23.06.2023

Key topics:

Professional writing of business letters and emails:

The right form

• Structure
• Text modules
• Create sample letterheads according to DIN 5008

The right content

• How to professionally address, greet and end emails/letters
• Precise wording
• Developing a writing style

All theory will be trained in practical exercises.

• Creating a company-specific sample letterhead according to DIN 5008
• Writing general and specific enquiries
• Wording an offer correctly

Key compentencies learned:

• Improve communicative skills (writing and writing style).
• Represent the company confidently and appropriately to the outside world
• Establish, maintain and develop customer satisfaction

History, law, technology, etc. – at a glance behind the scenes

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-601
Date: 14.08.2023
Registration deadline: 14.07.2023

Key topics:

• The beginnings and history of cremation in Germany
• Legal background
• Technology of cremation and filter systems
• Architecture and orientation: from the crematorium to modern mourning centers
• Possibilities and future of cremation

The course concludes with a knowledge test. Upon successful completion, a certificate of competency will be issued.

Key compentencies learned:

• Basic knowledge of cremation
• Represent the company safely and appropriately to the outside world

Fitness and prevention – actively prevent back pain

Type: fitness course with theory part
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-903
Date: 21.08.2023
Registration deadline: 21.07.2023

Almost every third adult has back problems more often or constantly (Statista, 2022). Stress caused by monotonous and one-sided body movements, heavy or incorrect lifting or incorrect posture are common causes of back, shoulder and neck pain, especially at work. Sitting for too long, stress and tense or weak muscles can also lead to back problems.

Key topics:

Theory

• What is back pain?
• How and what causes back pain, especially at work?
• How can the development of back problems at work be avoided?

Practice

What you have learned is practiced in the form of short fitness units. The active exercises are individually tailored to the needs and training level of the participants.

When the weather is nice, the practical fitness part takes place outside directly on the Elbe beach. There are no prerequisites for attending the course. Comfortable (sports) clothing and a large towel should be brought along.

Key compentencies learned:

• Being able to recognize early warning signals from the body and react to them
• Be able to prevent back, shoulder and neck pain
• Increased well-being through pain-free sitting, standing and lifting at work

A moderated exchange of experiences regarding system operation and control

Type: moderated exchange with result protocol
Number of participants: 6-12
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-102
Date: 27.-28.08.2023
Registration deadline: 28.07.2023

The arrival is binding on Sunday, August 27th, 2023 at noon. An afternoon program and dinner together serve to get to know each other and the possibility of a first exchange. On the day of the seminar (08/28/2023), key topics will then be discussed together.

Content focus:

• Oxygen management and energy efficiency
• Effective interaction of plant components
• Effects of process control on emissions and wear of the plant
• Inspection and maintenance
• Regulating and controlling the cremation system manually

The exchange of daily work with different systems, conditions and requirements should be summarized in “best practices” (= recommended procedures). This creates an overview of proven, optimal or exemplary methods, practices or procedures, which are then combined into a model for success. A guide to cremation practice is created. This can be used to structure work processes, for quality control or to train new employees in your own company.

Key compentencies learned:

• Identifying and improving the processes
• Reducing emissions and wear of plant
• Monitoring a plant’s condition to avoid operational failures

With self-coaching to improve cooperation and customer care

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-605
Date: 25.09.2023
Registration deadline: 25.08.2023

Contact with customers places special demands on employees. In addition to the calculable tasks of everyday work, there are also a variety of unpredictable tasks for employees who come into contact with customers.

While you’re composing an email, a customer walks through the door and the phone starts ringing. A customer on the phone has an important matter, while colleagues are talking loudly in the hallway and the bills still need to be written.

Who does not know these or similar situations!?

In order to be able to master these different, often simultaneously occurring requirements in the best possible way, the seminar offers you the appropriate tools.

Key topics:

• Psychological coaching (self-management, time management, communication style)
• Interaction and communication in the team (team roles, social phenomena of cooperation)
• Establish and maintain customer satisfaction
• Mastering critical situations (complaints, criticism, frequent speakers)

Key compentencies learned:

• Personal development through self-coaching
• Represent the company safely and appropriately to the outside world
• Establish, maintain and develop customer satisfaction

Hygienische Grundlagen zum Arbeiten in einem Krematorium

Type: live seminar
Number of participants: 10-12
Fee: 150 €

Venue:
Die Feuerbestattungen Schwerin
Am Krebsbach 1, 19061 Schwerin

| Course no 23-401
Date: 16.10.2023
Registration deadline: 15.09.2023

Key topics:

• Legal basis for the treatment of the deceased
• Hygiene and disinfection
• Treating the deceased according to DIN EN 15017
• Determining death and medical post-mortem examination
• Basic treatment of the deceased
• Infection Protection Act
• Microbiology with focus on infections
• Material and commodity studies

Key compentencies learned:

• Better and more hygienic treatment of the deceased
• Handling hygiene and infections in a competent manner
• Protection and safety for staff, clients and visitors

The basics of thanatopraxy

Type: live seminar
Number of participants: 10-12
Fee: 150 €

Venue:
Bestattungen Dabringhaus
Bäckergang 37, 23617 Stockelsdorf

| Course no 23-402
Date: 17.10.2023
Registration deadline: 15.09.2023

Key topics:

• History of thanatopraxy (measures to lay out a deceased in an aesthetic and hygienic manner)
• Embalming in the funeral profession
• What exactly does a thanatopractor do?
• Introduction to modern embalming and restoration
• Meaning and significance of thanatopractic care

Key compentencies learned:

• Basic techniques of thanatopraxy
• Correct ligature
• Laying out the deceased
• Special cases of hygienic treatment (e.g. accidental death)

This seminar consists mostly of practical exercises.

Confident demeanor in service and customer contact

Type: live seminar
Number of participants: 6-15
Fee: 150 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-606
Date: 23.10.2023
Registration deadline: 22.09.2023

Key topics:

• Service / customer orientation
• Confident demeanor in service
• Language and speaking style coaching
• Dos & Don’ts in service and in customer contact
• Customer care as a challenge: mastering difficult situations successfully

Key compentencies learned:

• Improvement of service quality
• Training of customer-oriented behavior
• Represent the company safely and appropriately

Methods and tools for successful leaders

Type: live seminar
Number of participants: 6-15
Fee: 250 €

Venue:
Elbstrand Resort Krautsand
Elbstraße 1, 21706 Drochtersen

| Course no 23-604
Date: 06.-07.11.2023
Registration deadline: 06.10.2023

Key topics:

• Leadership styles and their impact
• Methods and instruments of employee management
• Prepare, conduct and evaluate appraisal interviews
• Conflict management (recognising behavior that is harmful to the company and prevent)

The two-day course starts with an analysis of your own personality structure. The resulting individual personality profile forms the basis for the analysis, evaluation and adjustment of one’s own leadership style, behavior and success.

In addition, the participants are provided with methods, instruments and behavior for management practice and their targeted use in everyday management is explained and practiced.

Key compentencies learned:

• “Tool-Box”: Knowing and correctly applying methods of employee management
• Increasing employee satisfaction and retention
• Improving performance as a leader and among employees
• Improvement of the working

Loading, driving and parking vans safely

Type: Driver safety training
Number of participants: 10-12
Fee: 150 €

Venue:
Verkehrsübungsplatz Laatzen
Hermann-Fulle-Straße 10, 30880 Laatzen

| Course no 23-301
Date: 18.11.2023
Registration deadline: 20.10.2023

Key topics:

• Manoeuvring exercises
• Reversing with rearview mirrors/marshalling person
• Vehicle technology and motoring physics
• Securing the load
• Fuel saving tips
• Seat position, steering technique, visual alertness
• Braking in various situations:
  Surface = good grip and slippery
  Surface = slippery on one side
  In the curve (slippery surface)
• Swerving on slippery surface
• Understeer and oversteer on the circuit

Two people per vehicle can take part. Participating with your own van is an advantage. If this isn’t possible, please contact us and we’ll arrange a rental vehicle for you.

Key compentencies learned:

• Tackling challenges such as limited all-round visibility, dealing with complex vehicles, blind spots, narrow entrances and the enormous influence of the load on driveability are trained systematically.
• Safeguarding drivers